A year ago my father purchased a foreign currency that is about to be revalued, meaning we had to find a free checking account at a bank that can exchange the currency—and quickly. I suggested a local bank I knew with free checking and a $1 minimum deposit, but when my father looked into transportation, it turned out the service he normally uses doesn’t reach that area. We moved to Plan B.
I confirmed that Wells Fargo would exchange the currency, and I called Dad to let him know that we were in business. I asked him to wait until it was time to exchange the currency, however, and then I’d meet him at the bank and assist him in opening the account and completing the exchange.
“What if you’re in Kansas when this happens?” he asked. “Shouldn’t I have my account open and ready?”
“That’s a good point, Dad,” I said. “But let’s wait for this week to play out before we worry about that.” I was fairly certain the currency would be exchanged before I left.
Dad considered my suggestion maybe five minutes. That same day Dad went into overdrive and decided he needed to pursue this ASAP, so he got on his computer and found Wells Fargo himself. He’s had a non-profit account for his ministry there for years. Instead of lining up transportation to open a checking account, he noticed on the website that he could open an account online, so he proceeded to do so without consulting me. That afternoon I got a phone call stating that he put $150 on his Chase credit card for an opening deposit and $25 for a Savings account.
It sounded tame and simple enough at first. But his follow-up email led me to believe we had bigger issues. He was going to have to set up a draft of $25/month to “keep the account afloat to avoid $10/month fees,” which sent up red flags. After spending two weeks last spring unhooking over twenty bank drafts tied to his credit cards and his bank account, this was the LAST thing I was going to embrace. “Why isn’t his checking account free?” I thought. And why was the minimum deposit $150 of all things?” The account at the other bank only required $1 and was free.
My response to his email was firm. “If we don’t have a free checking account,” I wrote, “then it is not serving the purpose for which it was intended. “ I re-emphasized that this Wells Fargo account was only a shell account, and once the currency is exchanged, the dollars will be wired to his brokerage account at Ameriprise, and the Wells Fargo account will be closed. In the meantime, I would be stopping any drafts of $25/month. Dad responded to my email with confusion. “If Wells Fargo can receive and exchange my currency,” he wrote, “who needs Ameriprise?” (Have I mentioned that Dad set up his brokerage account with me as his advisor to manage the dollars that will come in from the exchange?) I picked up the phone to avoid multiple emails and reminded him that I was a professional financial advisor. “You do what?” he asked. I was floored. It was in this moment I fully grasped the seriousness of Dad’s dementia. Could it be that my father had no recollection of what I do for a living?
With Dad’s mental faculties impaired, I realized I needed to scan his email for any transactions I may not have been aware of. I discovered two emails of the same date entitled, “Welcome to Wells Fargo.” One email was sent at 2:53 p.m. and the second was sent at 4:06 p.m. I’m thinking Dad opened two checking accounts online because he forgot about the first. Both emails showed $150 as the opening deposit. By this time I was commercial, industrial-strength frustrated. I called Dad to ask if he was aware of opening two accounts, and he said no. His intent was to open one checking for $150 and one savings for $25. I told him the emails were indicating two accounts at $150 each. He then asked if I could fix this, and I told him I would try. At this point I was struggling with why I had to clean up yet another mess. If he would quit attempting financial transactions and let me do them for him, we wouldn’t have these problems. I have very little downtime for myself. I feel emotionally drained when I have to use the scarce resource of time to deal with a situation that was preventable.
Seeing that time is precious, I decided I didn’t have time to throw myself a pity party. I pressed on and looked up his Chase account online. Sure enough, there were two pending payments of $150 waiting to be sent to Wells Fargo. What started as a proactive step on my father’s part had turned into a financial fiasco. Dad’s debt is still growing, albeit slowly, and the last thing we need is $300 charged on a credit card plus the interest that will accrue.
Since I had Dad’s permission to “fix this,” I took a copy of my Power of Attorney (POA) and a copy of the account number and went to the nearest Wells Fargo bank. I was nervous because some organizations don’t accept a POA until it’s reviewed by their legal department, which can take a couple of weeks. However, this sweet banker was fine with the documentation I provided and was willing to talk to me about this fiasco. I explained the whole situation, and her solution was quick and decisive.
“Since we don’t see the opening deposits yet,” she said, “we can just close the accounts right now, and the Chase payments will be rejected. It will be as if these accounts were never opened.” I agreed with her recommendation.
“Let’s close them,” I said. She also offered a solution.
“Your Dad doesn’t need to go online to open a checking account. Since his ministry account is here, we have his drivers license, signature card, SSN, etc, on file, so it only takes a phone call to open an account.” I asked if I could do that for him when the time came, and she said yes because she has my POA on file. I profusely thanked her and marveled at God’s wonderful grace.
God just delivered Dad from a mess he unintentionally created. That’s the kind of God we serve. His grace abounds in the messes we make. I have created plenty of messes in my life, and I am thankful that God unconditionally loves me and delivers me. He did it today for my Dad, and He will do it again if He needs to. God is good all of the time. His grace always abounds–even when Dad forgets what I do for a living.
Blessings,
Lee Ann